Choosing a trainer
Can I call every day during board and train?
Handing your dog over for two to six weeks is a big ask, and wanting to hear about them every evening is a normal response. This page answers the frequency question directly: how often you can call, what we do not promise, and how to make daily calls useful rather than just reassuring. Short version: call when you need to, but no nightly slot is published.
Last reviewed October 4, 2026
Calling daily
Daily contact is fine to ask for, a set call time is not promised.
Yes, you can phone or email us every day of the stay, and asking often does not make you a difficult client. What we do not publish is a set call time or a promised number of calls per week. Board and train stays run two to six weeks depending on the program, and a daily call across six weeks is a lot of contact to plan for. If daily is what you need, say so at the consultation before the stay begins.
We avoid promising a fixed hour because the hour that suits you may fall in the middle of your dog's training or rest. A better use of the consultation is to say what daily contact means to you, whether that is a short email, a voice on the phone, or simply knowing you can reach out when something is on your mind. We will be plain about what we can offer for the program you are booking.
- Phone or email any day
- No set call time published
- Stays run two to six weeks
- Daily contact raised at consultation
Making calls count
Use each call to get ready for the handover.
An update or a call is one moment from a long day. A clip of your dog holding a place command does not mean the program is finished, and a photo where the ears look uncertain does not mean something has gone wrong. Read across the whole stay for the direction of travel rather than frame by frame. If one moment worries you, ask about it on your next call instead of replaying it at midnight.
Calls are most useful when they get you ready to take over. Ask what word we use for the place command, which collar your dog wears on walks, and what the daily routine looks like, so your home can match it when your dog returns. Knowing the cues before the handover lesson leaves more of that lesson for practice. The training has to live in your hands eventually, and these calls are the bridge.
The programs
Programs and prices
Asked and answered
The questions people ask us.
Will I get a phone call every day while my dog is at board and train?
Not on a fixed daily schedule, because we do not publish one. You can reach us by phone or email whenever you need to. If daily contact matters to you, raise it at the consultation and we will be straight about what we can do.
Can I text or email the trainer whenever I want?
You can email info@northlinek9.ca at any point in the stay, and personal phone or email check-ins are part of every board and train. If you want a particular rhythm of contact, say so at the consultation.
Is calling every day too much?
No. Asking often does not make you a difficult client. What we avoid is promising a fixed hour, because that hour may fall during your dog's training or rest.
Can I ask for extra updates if I am anxious?
Yes, ask. Tell us at the consultation if you know you will worry, and we will talk through what a realistic rhythm looks like for the program you are booking. A nervous owner is a normal owner, and we would rather know.
Keep reading
Ask us how contact works
Book a consultation and tell us how much contact would let you relax. We will say plainly what we can offer.
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